The draft Water and Sewer Community Engagement and Education Strategy outlines how Council will engage, communicate, educate, and continue to improve its water and sewer services, while building trust with customers and the community.

The draft Strategy has been informed by our ‘Improving your water and sewer services’ community engagement from earlier this year. It will be regularly reviewed to ensure it remains on track and is adapted to respond to emerging changes in service delivery.

The draft Strategy addresses IPART’s recommendation for Water and Sewer to enhance its engagement with customers and the community.

The draft Strategy specifically highlights:

• How our community’s values and outcomes influence our services
• Our engagement principles
• The typical engagement process
• Water and Sewer’s action plan for community engagement
• Water and Sewer’s focus on developing a water-smart community

Council sought feedback on the Draft Water and Sewer Community Engagement and Education Strategy 2023. Submissions were to be made between 27 September 2023 and 26 October 2023 via:

• the online submission form (now closed)
• post: PO Box 20, Wyong NSW 2259 addressed to the Chief Executive Officer, Mr David Farmer.

When providing feedback to Council, your attention is drawn to the provisions of the Government Information (Public Access) Act 2009 which allows for possible access to certain public and personal documentation. View our privacy statement.