Your personal information is important

Central Coast Council recognises that your privacy is very important to you. Unless you give Central Coast Council express consent to act otherwise, the following will govern how Central Coast Council handles your personal information and safeguards your privacy.

Council has adopted a Privacy Management Plan in accordance with the Privacy and Personal Information Protection Act 1998 (the Privacy Act). It is recommended that you read the Privacy Management Plan prior to submitting any personal information to us.

Any information provided to us is treated in accordance with NSW Privacy and Personal Information Protection Act (PPIPA) 1998 and the Government Information Public Access Act (GIPA) 2009.

Collecting information about you

We will only collect personal information directly from you, or your authorised agent. The information collected will be for lawful purposes directly related to the functions of Council. We will only request information that is necessary for the purpose of the collection. If you do not wish to provide personal information to us, Council may be unable to provide you with the services required.

In accordance with the Privacy Act, you can make application to consider suppressing your personal information from a public register held by Council.

Using and disclosing your personal information

Your information will be used for the purpose for which it was collected and your information may be used to understand community and customer needs to improve our services. We may also use your information to let you know about services or other information available (eg newsletters) and we may share your information within other sections of Council, its agents and contractors to expedite services to its customers. The provisions of the Privacy Act bind Council's agents and contractors.

We will only disclose your personal information if:

• you have consented to the disclosure;
• the disclosure is required or authorised by law; or
• where it is necessary to lessen a threat to someone's life or health.

Storage and security of your personal information

Reasonable steps are taken to protect the personal information we holds from misuse, unauthorised access, and modification.

Accessing and updating information we store

If at any time you want to know exactly what personal information Central Coast Council is holding about you, you are welcome to request such information by calling Customer Services on 02 4306 7900.

You can apply to amend your personal information to ensure it is relevant, up to date and complete and not misleading.

Accuracy of your personal information

Reasonable care is taken to ensure that the personal information collected, used or disclosed is accurate, complete and up to date.

How we dispose of your personal information

Council will dispose of your personal information in accordance with the State Records State Records State Records State Records Local Government Records (GA39)

Further information on privacy

Cookies

We track the pattern of visitor usage using a facility called a cookie. This cookie identifies and recognises the computer (but not the person using the computer) when you visit our website.

Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping.

The use of cookies is an industry standard and you will find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your internet browser to disable cookies or to warn you when cookies are being used.

Tracking pixels

'Pixels' means the use of pixels (1 x 1 pixel images) to track traffic such as web page visits and link clicks. The data collected will help us to better tailor our content for audiences. All information collected is de-identified and we will never collect or disclose any personal information.
For more information read the Office of the Australian Information Commissioner’s targeted advertising.

Alternatively, you may wish to visit www.allaboutcookies.org which contains details on how to delete cookies from your computer as well as more general information about cookies.

Facebook Pixel use

Council uses Facebook remarketing pixels to aid in customised, targeted follow-up advertising. Council may display interest-based ads to you when you are using Facebook through Facebook’s Custom Audience Tool. This tool allows us to personalise our ads based on your interests, demographics, location and any previous interactions with us.

This website uses the Conversion Tracking Facebook Pixel to allow us to follow your actions once you have been redirected to the website via clicking on one of our Facebook ads. This assists us in recording the effectiveness of Facebook ads for reporting and market research purposes.
The data collected through the Facebook Pixel and provided to us by Facebook is aggregated and remains anonymous, meaning that we cannot see the personal information of the individual user. However, the collected data is also saved and processed by Facebook and used in accordance with Facebook’s Data Use Policy.

Council may also share information about your use of this website and your interactions with our Facebook ads with our trusted social media, advertising and web analytics partners, including Google Analytics.
Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. A cookie will be saved onto your computer for these purposes.

Please visit Facebook Ad Preferences if you wish to revoke your permission.

Links to other websites

Our website contains links to other websites, these linked sites are not under the control of Council.

We are not responsible for the management or protection of any personal information you provide to these sites.

Before disclosing your personal information on any other website, it is recommended you examine the terms and conditions of using their website.

Children's privacy

All reasonable steps are taken to protect the privacy of children. Council asks that children under the age of 18 have a parent or guardian submit personal information on their behalf when required.

Changes to this Statement

We will occasionally update this privacy statement. When it is updated we will revise the 'last updated' date.

How to contact us

If you have any questions please contact our Privacy Officer on 02 4306 7900 or email ask@centralcoast.nsw.gov.au. Other information can be obtained from the Information and Privacy Commission NSW.

Privacy complaints

If you believe a breach of your privacy has occurred, you can make a privacy complaint to us or the Information and Privacy Commission NSW.

You will need to complete the Privacy Internal Review form and lodge it with us or the Commission.

More details regarding privacy can be found on the Information and Privacy Commission NSWIPC's website.

© This site is owned and operated by Central Coast Council using software licensed from Social Pinpoint. For details of how Social Pinpoint may access personal information, please refer to Social Pinpoint’s Privacy Policy.

The following Terms and Conditions govern the use of Your Voice Our Coast (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, Central Coast Council.

By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).

What are the conditions with a user’s account?

While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from our users?

You must understand and agree that, without limitation:

• all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
• you are prohibited from advertising or offering to sell or buy any goods and services
• you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
• you cannot collect or store personal data about other users of the site
• you cannot impersonate any person or entity, including without limitation to a Central Coast Council representative
• you cannot interrupt or interfere with the site or servers or networks connected to the site
• you cannot attempt to gain unauthorised access to the site or other use accounts

Can your account be suspended or terminated?

We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.

If you want to terminate your own account, please send an email to engageme@centralcoast.nsw.gov.au.

Governing Law

These Terms shall be governed in accordance with the laws of New South Wales Australia, without regards to its conflict of law provisions.

Indemnification

Central Coast Council, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.

What content do we own?

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Central Coast Council and its suppliers and licensors. Central Coast Council owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

Disclaimer and Warranties

Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.

What happens if these Terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.

Contact Us

If you have any questions about these Terms, please contact us at ask@centralcoast.nsw.gov.au

Copyright statement © Central Coast Council 2024

This website, including all material posted to the site, is copyright. Central Coast Council owns or licenses all content on this website and asserts the right to be recognised as the author or original material on this website. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, in-house or non-commercial use. You may not re-transmit, distribute or commercialise the material without the permission of Central Coast Council.

Material appearing on linked sites may be subject to third party copyright. Central Coast Council cannot give any permission to use such material and strongly recommends that you refer to the copyright notices on those sites before making use of any such material.

Linking Policy

You may link to this site, but permission is restricted to making a text link without any alteration of the site's contents. You may not use the Central Coast Council logo or any other material from our site as a banner or icon without our permission. Permission is not granted to reproduce, frame or reformat the files, pages, images, information and materials from this site on any other site without the permission of Central Coast Council. For any other proposed use, other than use as permitted above you must email Council for formal permission. Central Coast Council reserves the right to prevent linking by giving notice.

Aside from use as permitted above or otherwise under the Copyright Act 1968, all rights are reserved.