Central Coast Council is committed to providing a customer-focused, sustainable water future for the Central Coast.

We service the whole Local Government Area with a population of approximately 349,000, delivering water and sewer services to more than 139,000 homes and businesses.

Our services encompass water production and distribution, and sewage treatment and disposal. We also provide supplementary services spanning customer support, education initiatives, community engagement, and research and partnership endeavours to maintain our assets and ensure a secure water future for the Central Coast.

As a water supply authority and the sole service provider of water in the local government area, we engage in frequent community consultation to ensure that our customers receive safe and reliable services at a fair price.

Our customers are consulted on their water and sewer services preferences in Council’s ongoing Water and Sewer community engagement program.

The delivery of Council’s water and sewer services is a shared responsibility with our customers.

Feedback from Central Coast residents and businesses will ensure that Council’s water and sewer services and investment are focused towards the areas that our customers and community value most. This feedback will then help to shape our 2025 Pricing Submission.

A comprehensive program of this phase of community has been taking place since May 2024. This has included seeking community feedback on your water and sewer service:

• values
• priorities
• service levels, and
• how you want to be engaged about your services in the future.