Engagement Outcomes Report
Learn more about how we consulted the community in 2024
Our 2024 engagement program
The Central Coast Council Water and Sewer department, along with engagement consultant, Captivate Consulting delivered an ambitious consultation program aimed to help us gain valuable customer insights and preferences to inform our upcoming pricing proposal. This proposal to IPART (Independent Pricing and Regulatory Tribunal) will guide the prices that Council charges for water and sewer services.
Under IPART’s new framework, the pricing proposal must involve our customers in setting the service priorities and outcomes that matter most to them. The proposal must also promote our customers’ values and demonstrate that we understand our customers' preferences.
As a result, we designed and implemented an extensive engagement plan aimed at reaching a diverse range of customers and community members across the Central Coast LGA.
For more information, view the engagement summary or full engagement outcomes report.
Our engagement journey so far
Over the past few years, Central Coast Water and Sewer has engaged the community in decisions regarding their water supply and services.
In August 2021, to help ensure a resilient future water supply, an online submission form was introduced to gather feedback on the Central Coast Water Security Plan.
In 2023, our engagement activity continued with community forums, targeted interviews and surveys, facilitating deeper discussions between Council and its customers and community.
These initiatives highlight the proactive approach of Central Coast Council in involving the community in shaping their water and sewer services.
By seeking input and feedback, we aim to better understand community needs and concerns, leading to more effective water resource management and service delivery.
How you've engaged with us so far
Central Coast Council is committed to providing a customer-focused, sustainable water future for the Central Coast.
We service the whole Local Government Area with a population of approximately 349,000, delivering water and sewer services to more than 139,000 homes and businesses.
Our services encompass water production and distribution, and sewage treatment and disposal. We also provide supplementary services spanning customer support, education initiatives, community engagement, and research and partnership endeavours to maintain our assets and ensure a secure water future for the Central Coast.
As a water supply authority and the sole service provider of water in the local government area, we engage in frequent community consultation to ensure that our customers receive safe and reliable services at a fair price.
Our customers are consulted on their water and sewer services preferences in Council’s ongoing Water and Sewer community engagement program.
Next steps
The delivery of Council’s water and sewer services is a shared responsibility with our customers.
Feedback from Central Coast residents and businesses will ensure that Council’s water and sewer services and investment are focused towards the areas that our customers and community value most. This feedback will then help to shape our 2025 Pricing Submission.
A comprehensive program of this phase of community has been taking place since May 2024. This has included seeking community feedback on your water and sewer service:
- values
- priorities
- service levels, and
- how you want to be engaged about your services in the future.
